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General terms and conditions:

1. Object

These terms and conditions define the rights and obligations of the parties in the context of remote booking of services offered by our establishment, whose contact details are specified in this booking confirmation document. They govern all the steps necessary for booking and managing the booking between the contracting parties. The client acknowledges having read and accepted these terms and conditions of sale and the terms and conditions of sale for the reserved rate, accessible on our booking platform. These terms and conditions of sale apply to all bookings made online via our booking platform.

1. Reservation

The customer selects the services presented on our booking platform. They acknowledge having reviewed the nature, purpose, and booking terms of the services available on our platform and having requested and obtained all necessary and/or additional information to make their booking with full knowledge of the facts. The customer is solely responsible for their choice of services and their suitability for their needs; therefore, we cannot be held liable in this regard. The booking is deemed accepted by the customer upon completion of the booking process.

1. Booking process

"Reservations made by the customer are done via the electronic booking form accessible online. The reservation is considered formed upon receipt of the booking form.The booking process includes validation of the request by the customer, followed by confirmation from the establishment by email or telephone regarding payment details.

Settlement of the balance:

The balance of the stay can be paid in one of two ways:

• By bank transfer : it must be received no later than 10 days before your arrival .

• On arrival day : payment on site in cash or by check . No credit card payments will be accepted upon arrival.

1. Booking confirmation

Our booking platform acknowledges receipt of the customer's booking by sending an email without delay. In the case of online booking, the booking confirmation email summarizes the contract offer, the services booked, the prices, the terms and conditions of sale relating to the selected rate, accepted by the customer, the date of booking made, information relating to after-sales service, as well as the address of the seller's establishment to which the customer can submit their complaints.

1. Cancellation or modification due to the customer

Customers are reminded, in accordance with Article L. 121-21-8 12° of the French Consumer Code, that they do not have the right of withdrawal provided for in Article L. 121-21 of the French Consumer Code. The terms and conditions of sale for the reserved rate specify the cancellation and/or modification procedures. Pre-paid reservations cannot be modified or cancelled. Deposits paid in advance are non-refundable. In this case, it is mentioned in the terms and conditions of the rate. When the terms and conditions of the reserved rate allow it, the reservation can be cancelled directly with the establishment, whose telephone number is provided on the booking confirmation sent by email. All reservations are nominative and may not under any circumstances be transferred to a third party, whether free of charge or for payment.

In accordance with our payment terms, the balance of your stay must be paid no later than 10 days before arrival. In the event of cancellation less than 10 days before the arrival date, all sums paid (deposit and balance) will be retained by the establishment. No refund will be issued.

1. Consumption of the service

In accordance with regulations in force in certain countries, the client may be asked to fill out a police form upon arrival. To this end, the customer will be asked to present identification to verify whether or not they need to complete a police registration form. Any behavior contrary to public decency and order will lead the establishment to ask the customer to leave the premises without any compensation or refund, even if payment has already been made. For establishments with internal regulations, the customer accepts and agrees to abide by said regulations. In the event of a customer's failure to comply with any provision of the internal regulations, the establishment will be obliged to ask the customer to leave the premises without any compensation or refund, even if payment has already been made.

1. Responsibility

The photographs shown on our booking platform are not contractual. While every effort is made to ensure that the photographs, graphic representations, and texts used to illustrate the establishments presented provide as accurate a representation as possible of the services offered, variations may occur between the time of booking and the day the service is used. The establishment cannot be held liable for the non-execution or improper execution of the booking in cases of force majeure, actions of third parties, or actions of the client, including but not limited to internet network unavailability, inability to access the website, external intrusion, computer viruses, or in the event of unauthorized prepayment by the cardholder's bank. Any booking or payment that is irregular, invalid, incomplete, or fraudulent for a reason attributable to the client will result in the cancellation of the order at the client's expense, without prejudice to any civil or criminal action against the client.

1. Complaints

Claims relating to the non-performance or poor performance of the services booked must, under penalty of forfeiture, be brought to our attention in writing within eight days after the date of departure from the establishment.

1. Price

The prices for booking services are displayed before and during the booking process. Prices are confirmed to the customer inclusive of all taxes, in the establishment's local currency, and are valid only for the period indicated on the booking platform. If payment is made at the establishment in a currency other than the one confirmed on the booking, the exchange fees are the responsibility of the customer. All bookings, regardless of origin, are payable in the establishment's local currency, unless otherwise specified on-site. Unless otherwise stated on the booking platform, additional services are not included in the price.Any applicable taxes (local taxes, tourist taxes, etc.), listed on the rates page, are payable directly to the establishment upon arrival. Prices include VAT at the rate applicable on the date of booking, and any change in the applicable VAT rate will be automatically reflected in the prices shown on the invoice date. Any modification or introduction of new legal or regulatory taxes imposed by the relevant authorities will also be automatically reflected in the prices shown on the invoice date.

1. Payment

The establishment no longer accepts credit card payments on its booking platform.

Following your online booking request, we will contact you personally by email or telephone to provide you with our payment details (bank details for a transfer or address for sending a check).

• ​Deposit to confirm the reservation:

  • 100 for stays of 1 to 3 nights.

  • 30% discount for stays of 4 nights or more.

• The reservation will only be considered final upon receipt of this deposit.

• Payment deadlines for the deposit :

  • General case : within 3 working days after our initial contact.

  • Last minute (less than 7 days before arrival): within 24 hours maximum.

  • Same day arrival : payment (or proof of immediate transfer) must reach us within one hour of booking.

Important note : If payment or proof of transfer is not received within this timeframe, the reservation will be cancelled and the dates immediately put back on sale.

1. Respect for privacy

On each personal data collection form, the customer is informed whether responses are mandatory or optional by the presence of an asterisk. The information processed is intended for the establishment, elloha.com, its entities, its partners, and its service providers (including online payment providers). The customer authorizes elloha.com to share their personal data with third parties, provided that such sharing is compatible with the performance of operations incumbent upon elloha.com under these terms and conditions and in accordance with the Customer Personal Data Protection Charter. Specifically, during online payment, the customer's bank details must be transmitted by the payment provider, Stripe.Constellation SAS and Stripe.com transfer data to the establishment's bank for the execution of the reservation contract. The customer is informed that this data transfer may therefore take place in foreign countries that do not have adequate personal data protection as defined by the French Data Protection Act (Loi Informatique et Libertés). However, the customer consents to this transfer, which is necessary for the execution of their reservation. Constellation SAS and Stripe.com, acting in their professional capacity, have committed to the establishment to take all necessary security measures and ensure the confidentiality of data during these data transfers.

1. Evidence Convention

"Acceptance of these terms and conditions and the booking form constitutes an electronic signature which, between the parties, has the same value as a handwritten signature."

1. Force majeure

Force majeure is defined as any event beyond the control of the parties that is both unforeseeable and insurmountable, preventing either the client or the establishment from fulfilling all or part of its contractual obligations. Events of force majeure or fortuitous events are those typically recognized by French courts and tribunals. Neither party shall be held liable to the other for any failure to perform its obligations resulting from a force majeure event. It is expressly agreed that force majeure suspends the performance of the parties' reciprocal obligations, and that each party shall bear its own costs arising therefrom.

1. Dispute resolution

These General Terms and Conditions of Sale are governed by the law of the country of establishment without prejudice to any mandatory protective provisions that may apply in the country of residence of the consumers.

1. Entirety

These General Terms and Conditions of Sale, the terms and conditions of the rate booked by the customer, and the booking confirmation or request constitute the entire agreement between the parties. No general or specific terms and conditions communicated by the customer may be incorporated into these General Terms and Conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the booking confirmation or request (including the specific terms and conditions of the reserved rate) and these General Terms and Conditions. In the event of any conflict between the booking confirmation and the General Terms and Conditions, the provisions of the booking confirmation shall prevail with respect to the obligation in question. These General Terms and Conditions of Sale may be modified and/or supplemented by the establishment at any time. In such cases, the new version of the General Terms and Conditions of Sale will be published online by the establishment. As soon as it is published online, the new version of the general terms and conditions of online sale will automatically apply to all customers.